Claim A Livestock Guarantee Form
Please note - most businesses do not have a livestock guarantee, especially saltwater. In order to claim your guaratee, you must fill out the form below, this is the only way you can receive our guarantee - we do not accept call-ins:
Even though we may not service your aquarium, we still offer the highest quality freshwater and saltwater fish, corals, and inverts that you purchase from our store. Your livestock purchases are covered for 24 hours from purchase along with a water sample and dead fish if possible (maybe frozen). If water sample indicates an environment not healthy for your recent purchase, they may not be covered. We assume that our customers have basic knowledge of aquarium science to help us determine a healthly environment. Remember to give us lots of detail about your aquarium so that we can sufficiently help you! Replaced fish are not re-guaranteed. Just remember as always claim your loss on this form as soon as possible in order to update your credit for your next in-store stop by.
Because Aquarium Technologies specializes in custom care and maintenance, we wish to provide the highest quality livestock by offering our livestock guarantee to our Permian Basin area clients.
As a service upgrade to our clients, all fish purchased from Aquarium Technologies will be guaranteed for one week as opposed to one day. This only applies to customers whose aquarium is serviced by our company AND have a current account with us. In the event of a loss, Aquarium Technologies will gladly replace your selection with an identical type or equal/greater value fish or store credit. Replaced fish are not re-guaranteed.
Just remember to always claim your loss on this form as soon as possible and within the guarantee timeframe in order to update your credit for next aquatic delivery or store stop by.